Transferring Calls

Being transferred more than once is unacceptable.  It makes it look like no one wants to help you or no one knows what they are doing.

Who are the creators of this blog?

Hobby Lobby Your Hours are Inconvienent

It's 2012! You should be open on Sundays and not close before 9pm.

Respond in a Timely Manner

If a customer submits a form on your website or by your 1-800 number and you say you are going to follow up in 24-48 hours....Then DO IT!  Not resolving cases is horrible customer service.

Culprits:

• United States Postal Service
• Wired Magazine

When Offices Move

If your office moves then you need to update your new address on your website.  Just saying 'Location has moved' is not good enough!

Culprits: Goodwill

Put Your Hours on Your Website

Culprits:
Jason's Deli

SBUX - green coffee topper

We need them everytime

Orbitz Hidden Fees $30

They stink!